FAQ

Policies

Client Satisfaction
At Wildflower Preservation, we prioritize client satisfaction and aim to provide an exceptional experience. We encourage our clients to promptly reach out to us in the event of any potential concerns, issues, or inquiries regarding our products or services. We believe that open communication is key and we appreciate the opportunity to rectify any situations promptly.

Refunds and Returns
Please note that due to the personalized nature of our custom-made pieces, we do not offer refunds or returns on any completed products. Since each piece is uniquely created based on the flowers provided by the client, we are unable to accept returns or offer refunds once the preservation process has commenced. However, we assure you that our team will make every effort to ensure your satisfaction throughout the preservation process.

Order Cancellation
Cancelling your order due to unforeseen circumstances is understandable, but understand that Wildflower Preservation will make any effort to prepare to receive your flowers and will hold a retainer fee (25% of your total order) on any cancelled orders prior to receiving your flowers. We will refund up to 75% of the total order value for orders cancelled prior to Wildflower Preservation receiving your flowers. Once Wildflower Preservation has received your flowers, we can not offer any refund as our preservation process begins at the moment we receive your flowers. Flowers received, but in poor condition, will be offered bouquet recreation or color correction as an optional additional charge.

Order Completion
Our preservation process requires careful attention to detail, and therefore, completion of our custom-made pieces typically takes an average of 4-6 months from the date we receive your flowers. We recognize the excitement and anticipation surrounding your order, and we appreciate your patience during this time. However, kindly understand that variations in preservation requirements, order volume, and unforeseen circumstances may contribute to delays. In such cases, we encourage you to reach out to us to check on the status of your order.

Shipping

Wildflower Preservation will contact you via email throughout the preservation process. At the end of the process we will contact you one final time to confirm your address. We will not ship your order until you confirm your address with us. We pack our orders with extensive care, and we are not responsible for damage caused to your order once we have shipped. We insure up to $1,000 on your order with our shipping carrier. If your order is lost or damaged, Wildflower Preservation will file a claim for insurance on the shipment and use those funds to either recreate your pieces or refund the value of your order up to $1,000. In the event your piece is damaged, please take extensive photos showing the damaged area on the exterior and interior of the box.

Order Alterations

You are welcome to coordinate with us at wildflowerpreservation@gmail.com for any alterations to your preservation order. This can include bouquet recreation, color correction, and/or upgrading to larger/more pieces.

Should your flowers fall under any of the following, please refer to our Order Cancellation Policy:

-Flowers not received by Wildflower Preservation

-Flowers arrive to Wildflower Preservation in poor condition

-Flowers lost in transit to Wildflower Preservation

Bouquet Recreation/Color Correction

Wildflower Preservation offers bouquet recreation and/or color correction in the event your are not satisfied with some or all of your bouquet prior to the casting process. We use a local florist to acquire your new flowers to ensure the highest quality possible. We also offer color correction for flowers that have discolored naturally to get them as close to their original lively color on the day of your wedding.

Intellectual Property Rights
All content displayed on our Website, including but not limited to text, graphics, logos, images, and software, is owned or licensed by Wildflower Preservation and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, transmit, perform, or display any portion of our Website content without our prior written consent.

Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of Chattanooga, Tennessee. Any dispute arising out of or related to these Terms of Service or your use of our website shall be exclusively resolved in the courts of Chattanooga, Tennessee.

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at wildflowerpreservation@gmail.com.

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms of Service. We reserve the right to modify or update these Terms of Service at any time without prior notice, so please review them periodically for any changes.

Thank you for choosing Wildflower Preservation. We appreciate the opportunity to serve you.

- Wildflower Preservation Team